Hello, I am CogniAIm Customer Support Assistant.

Customer Support Assistant is an AI-powered conversational Assistant that aims to improve the customer support experience by providing an immediate and interactive response to the customers.

• Assistant provides personalized assistance to a customer by differentiating new and existing customers.
• Assistant provides round the clock assistance, as the Assistant never takes a break. It delivers instant response to a customer's query, which builds a positive brand image.
• Assistant can answer all the recursive queries of customers without getting irritated and only queries that require human expertise are forwarded to human representatives.
• Assistant not only answers customer queries but also automates generation of ticket (for customer issues) and dashboard handling. Automation of these processes reduces the chances of human errors. When a customer comes and reports an issue, the Assistant saves the issue in dashboard, generates a ticket for the issue and shares the ticket to the customer. Also when the issue is resolved human representative can change the status of ticket to "closed" by merely clicking on a button (on dashboard) and the Assistant will make all the other relevant changes in the dashboard.
• Assistant saves considerable time for you by automatically generating tickets and managing dashboard.
• Assistant can provide assistance through multiple channels example Website, Facebook, Twitter, WhatsApp, and IVR.