How AI powered Assistants can benefit Realtors?
Let me tell you a story about Jim. Jim is a working professional. Recently, he moved to Dallas and is looking for a place near his office in North Dallas. He cannot call a Realtor during the day, because he is busy working. The only free time he gets is during the night. He looks for a Realtor's website during his ride to hotel. On reaching the hotel, he completes the dinner and contacts the Realtor to ask a question about a rental property he is interested in. As he contacted during the night, nobody responded to his call. Jim's query is not answered. Jim is disappointed. Realtor loses a lead.
CogniAIm Real Estate Assistant can change the story into a happily ever after story. CogniAIm Real Estate Assistant will answer Jim's call (through IVR) or Jim can get answer to his queries through the Assistant on website. Jim's query is answered. Jim is happy with the information he received for the rentals in the area. He books an appointment via the Assistant to see the property. The Realtor acquires a lead.
CogniAIm Real Estate Assistant is an AI-powered smart assistant, which can conduct the same conversation with prospective customers, those are conducted by a Realtor. The Assistant can be an intelligent cognitive online representative for your business. It can engage website visitors and provide personal assistance to visitors. CogniAIm Real Estate Assistant has the following features, which make the Assistant a customer-magnet.
- Customized experience
CogniAIm Real Estate Assistant is a smartly tailored Assistant. The Assistant can recognize a customer as a buyer or a seller or a tenant, based on the conversation between that customer and the Assistant.
If a customer asks for property in a particular area, the Assistant marks the customer as a buyer. The Assistant then ask that customer about locality and type (Apartment, House, Land, etc) of property he/she wants to buy, then shows him the listings based on the requirements.
If a customer says he/she wants to sell a property, the Assistant marks the customer as a seller, and asks for all the information (like address, type of property, number of bedrooms, number of baths, etc) about the property and the expected price.
If a customer asks for rental properties available in a particular area, the Assistant marks the customer as a tenant. The Assistant asks for locality customer prefers and budget of the customer. The Assistant then shows him all the rental listings in a particular area, within the budget. When Jim contacted Realtor through CogniAIm Real Estate Assistant, he asked for rental places available in North Dallas. The Assistant marked Jim as a tenant, and asked him questions and then shared rental listings based on his requirements. - Automated Appointment Booking
The Assistant can schedule property buyer/seller/renter appointments without any human assistance. This simplifies the process of appointment booking for a property buyer/seller/renter (Realtor's client) and provides an alternative approach to appointment booking. And the automated appointment booking process saves considerable time for Realtors.
When Jim went through the listings, he selected some properties for visit. After finalizing properties, CogniAIm Real Estate Assistant helped him setup an appointment with the Realtor based on his schedule. - Conversational Assistance
The Assistant assists a property buyer/seller/renter through engaging conversations. The Assistant uses Natural Language Processing to interact with customers, so it can conduct a conversation in the same way with prospective customers, as a Realtor conducts. It shows the current Realtor listings to a buyer or asks for property information from a seller, in an interactive conversational way. The Assistant welcomes customers with greetings, asks for their name, introduces itself to customers, uses customers' names in conversation, and bids them farewell by thanking them for their time.
Jim is welcomed with a warm greeting, and the Assistant asks Jim for his name and about his well-being. Conversation with the Assistant made him feel valued and increases the probability of converting Jim into a loyal customer. - Multi-channel Assistance
The Assistant can assist a property buyer/seller/renter through multiple channels like Facebook, WhatsApp, Twitter, Business Website, and IVR. So, property buyers/sellers/renters can chat or talk, as they prefer. The availability of the Assistant on multiple channels makes it easier for property buyers/sellers to contact the Realtor via CogniAIm Real Estate Assistant.
After dinner, Jim contacts the Assistant through IVR and schedules an appointment. In the morning, on his ride to the office, Jim is checking posts on Facebook, and a query pops into his mind. He does not want to switch between the apps to make a call, so he contacts the Assistant through Facebook. Multi-channel presence of the Assistant made it easier for Jim to approach the Realtor, and increased the probability of lead generation for Realtor. - 24x7 Availability
The Assistant does not take breaks, nor does it get tired. So, even when Realtors are sleeping or taking a break, the Assistant is busy assisting the property buyer/seller/renter. The Assistant provides 24x7 assistance to the customers.
Jim, who is a working professional, was not able to contact a Realtor during office hours. 24x7 availability of the Assistant allowed Jim to contact Realtor even after office hours and Realtor managed to get a lead after office hours. - Instant Response
The Assistant provides instant response to a property buyer/seller. No customer likes to wait and according to a study, 82% of the customers rate immediate response as important or very important when they have a question for business.
Jim contacted Realtor after dinner. He did not receive any response from the Realtor, so he started searching for another Realtor. This Realtor had CogniAIm Real Estate Assistant, the Assistant instantly responded to Jim's call. Jim was happy with the instant response and the Realtor acquired a lead.
A study about customer service says that the most common practices that lead to loss of leads are lack of instant response, lack of multiple platform support, and lack of connection between brand and customer. CogniAIm Real Estate Assistant helps a business in overcoming all these major issues. The Assistant provides instant response to a customer. It provides assistance through multiple channels. Conversational Assistance builds a connection between customer and brand. CogniAIm Real Estate Assistant generates leads for Realtors and converts prospective property buyer/seller/renter into a loyal buyer/seller/renter, which ultimately leads to increased sales.
.png)