How AI-enabled Assistant can transform customer support for your busines
What do customers expect from a business? They want a business to provide outstanding services or products, right? Well, it would be a fairy tale if all the customers were satisfied with all the services or products a business provides, but a business can provide 24x7 support to customers. And 24x7 support goes a long way in achieving the holy grail of a satisfied customer.
Now, a question arises that how a business can provide 24x7 customer support while maintaining high efficiency throughout the day. Let me assist you with this query. CogniAIm Business Assistant is an AI-enabled smart assistant, which provides 24x7 support to the customers. The Business Assistant is a program so, it does not get tired and works with the same efficiency throughout the day.
Gartner says, 25% of the customer service operations will be handled by AI-enabled Virtual Assistant by 2020. And CogniAIm Business Assistant is an AI-powered Business Assistant which can revolutionize the way a business provides customer support.
According to a study, almost half of the customers showed more interest in purchasing after experiencing good customer service, and more than half of the customers stopped purchasing after experiencing a single bad experience. Businesses cannot turn a blind eye on the customers. So, a business should provide pleasant customer support experience. Following features are must-have to enhance customer support experience for customers.
- Instant Response
Customers contact customer support when they encounter a problem with service or product, and delayed response makes their experience worse. CogniAIm Business Assistant can respond instantly to multiple customers at the same time. These instant responses enhance customers' experience.
Customer expects instant response from the support team, and when a customer' s call is added to a long waiting queue, customer becomes disappointed. But if there is a Business Assistant to provide customer support, the customer will get instant response. There is no waiting queue as the assistant can respond to multiple customers at the same time. - 24x7 availability
Customer expects business to provide 24x7 assistance with a problem because a problem may arise at mid-night or during lunch hours. The Business Assistant provides 24x7 assistance to customer. So, even when a human representative is taking a lunch break or the representative is sound asleep, the Business Assistant is busy in assisting customer.
A customer can contact customer support team at odd hours, and if there is no one to assist the customer, then it would turn into a bad customer experience. But if the business uses CogniAIm Business Assistant for customer support, the assistant will answer the queries of customer at any time of the day, which would enhance customer experience. - Personalized experience
CogniAIm Business Assistant provides personalized experience to customers. For prospective customers, the Assistant greets them, informs them about the business, answers their queries related to products, and guides them through the website by providing relevant webpage links as needed for further details. For returning customers, the Assistant recognizes a customer and assists them accordingly, greets them, uses their purchase or service history to enhance customers' experience, answers their queries, asks for their experience, and thanks them for the feedback. The whole assistance is provided in an interactive conversational way. These personalized conversations enhance a customer' s experience.
Suppose, a returning customer contacts Business Assistant for support and after responding to the queries, the assistant asks about the previous product and takes customer's feedback. The addition of question related to previous product gives a personal touch to the conversation and the customer feels valued and welcomed. - Omnipresence
Where there is customer, there is CogniAIm Business Assistant. The Business Assistant provides customer support through various channels, for instance, web, mobile, Facebook and IVR. This helps in assisting different types of customers who are looking for business on different platforms.
For instance, a person who is socially active and uses Facebook would love to get assistance through Facebook, whereas someone who is not socially active would like to get assistance through website. The omnipresent nature of the Business Assistant will serve the customers anywhere.
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