How AI Assistants are transforming customer experience for the travel industry?
Travel Industry has evolved a lot since the last decade. The way people plan a trip has changed. According to a study by Google, 74% of travelers plan their trip online. Earlier, people used to contact a travel agency and buy a pre-planned trip, but now people like to plan a smartly tailored trip. And let me tell you, planning a customized trip is not a child’s play. According to Expedia, Usually, a single traveler visits 38 websites before planning a trip which is a tiresome task. This tiresome experience can be converted into a pleasant experience by introducing CogniAIm Customer Support Assistant on the website and other platforms of online travel companies.
Planning a trip includes finding flights and accommodation, and that too at a reasonable price. After finding the perfect match, a traveler needs to make bookings. Searching and booking require a lot of browsing. The CogniAIm Customer Support Assistant can help with finding the right travel plan.
The work does not end once the booking is done. Traveler needs to check status of the flight, terminal number of airports for departure and other trip-related information. Visiting different webpages in search of different information is a time-consuming task. CogniAIm Customer Support Assistant can be a one-stop solution for traveler to obtain information related to the trip.
Suppose, traveler wants to know about status of the flight and about amenities booked hotel provides. To find aforementioned information, traveler needs to find the webpage having information about the flight, then traveler will search the required information. After getting information about the flight, traveler will search for webpage having information related to the hotel. This scenario appears to be unpleasant. If there was a CogniAIm Customer Support Assistant on the website, the traveler could directly ask for information, and the Assistant can instantly answer traveler’s query and share the relevant link, if required.
Millennials expect technologically advanced support which is available on multiple platforms. CogniAIm Customer Support Assistant provides support through multiple platforms like, Facebook, IVR, WhatsApp and Twitter, which makes information more accessible.
Suppose, traveler is chatting with a friend over Facebook and a query pops into traveler’s mind. The traveler has to leave this tab and move to the website, to find information. If the travel company had CogniAIm Customer Support Assistant, traveler could ask the question without switching the platform as the Assistant is available on multiple platforms.
People prefer support through live chat rather than getting support through phone call. CogniAIm Customer Support Assistant provides support through live chat. The Assistant answers queries of a traveler related to the trip through interactive conversation. These conversations enhance a traveler’s experience and reduce the workload of human representatives.
The CogniAIm Customer Support Assistant enhances a traveler’s experience, which directly benefits the travel agency. The improved experience motivates a traveler to become a repeat customer, attracts new travelers, and increases sales. The Assistant answers queries of travelers, which saves considerable time of human representatives. This time can be utilized in performing tasks that require human expertise. Data collected from conversations can be used to perform data analyses, which can improve recommendations for travelers.
.png)